|Enterprise Solutions||Instrument Services||Parts & Consumables||Support||Training||About Us||Contact Us|
The unique focus of each laboratory creates the need for a comprehensive portfolio to expertly address varied service needs. Unity? Lab Services instrument service plans get you up and running faster, with 50% faster response times and 30% less downtime compared to customers without a service plan.
In addition to faster service and reduced downtime, service plan customers have exclusive access to Enhanced Technical Support, which uses Digital Remote Support tools that enable more than 35% remote resolution of issues to get you up and running faster. For repairs requiring on-site corrective services, we offer varied response targets to meet your needs as well as an industry-exclusive requalification (RQ) benefit for service plan customers. Finally, ensuring you receive annual preventive maintenance for all plans helps increase instrument uptime and gives you confidence your instrument is running according to specifications.
The following scientific instrument service plans are available for mass spectrometry, chromatography, trace elemental, molecular spectroscopy, sample preparation, and discrete industrial analyzer instruments.
|Specifications||Critical service plan||Essential service plan & extended warranty||Tech Direct service plan||Compare to support without a service plan|
|On-site corrective services|
|Priority on-site response time target||2 business days||3 business days||5 business days||No priority response|
|On-site corrective maintenance (includes factory-certified parts, labor and travel)||?||?||10% discount||Full charges apply|
|Repair during qualification services||?||?||10% discount||Full charges apply|
|Replacements of malfunctioning computers purchased from Thermo Fisher Scientific and required for operation of the instrument||?||?||10% discount||Full charges apply|
|Industry-exclusive requalification (RQ) benefit during repair visit if OQ was added to service plan||Free of charge||Free of charge||10% discount||Full charges apply|
|Preventive maintenance services|
|Pre-scheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year)||?||?||?||Full charges apply|
|Software and firmware updates during preventative maintenance and repair visits, upon request||?||?||?||Full charges apply|
|Remote diagnostic and corrective services|
|Priority remote diagnosis and repair, when possible||?||?||?||Not available|
|Unlimited access to remote support engineers through our latest digital and augmented reality tools||?||?||?||Not available|
|Priority status technical support with targeted immediate phone response||?||?||?||Not available|
|10% training discount (where available), upon request||?||?||?||Not available|
|Premium subscription to Unity Lab Services online knowledge bases||?||?||?||Not available|
|Incidental parts, accessories, and consumables||?||10% discount||Not available|
|Instrument relocation services||?||Full charges apply|
|95% instrument uptime guarantee||?||Full charges apply|
|Designated account manager||?||Not available|
|Technical reviews||?||Not available|
|Optional services available for purchase|
|Operational qualification (OQ)||?
|Full charges apply|
|Additional preventive maintenance (PM)||?
|Full charges apply|